At The Quran Made Simple, your satisfaction matters to us. We want every order to reach you in perfect condition and on time. Below is our refund policy to help you understand what to expect.
Damaged Product
If your Quran arrives damaged, we will provide a full refund. To process this, we require a clear unboxing video showing the package being opened from the very start. This helps us verify the condition of the product upon arrival and ensures a smooth resolution.
Delivery Delays
We understand how frustrating delays can be. If your order arrives significantly beyond the expected delivery time, you are eligible for a full refund. Please reach out to our support team so we can verify the delay and process your refund promptly.
Change of Mind (Before Shipping)
If you change your mind before your order has been dispatched, we offer a 50% refund. Once the order has been shipped, this option is no longer available.
RTO (Return to Origin)
Sometimes, orders are returned to us by the delivery partner due to reasons like customer unavailability, incorrect address, or refusal of delivery. This is known as RTO (Return to Origin).
Option 1: Re-shipment
If your order is returned to us, we are happy to reship it at no additional cost. Just confirm your correct address with our team and we will send it out again.
Option 2: Refund
If you prefer a refund after an RTO, please note that 40% of the total order value will be deducted to cover the shipping and handling costs already incurred. The remaining amount will be refunded to your original payment method.
Example: If your order was Rs. 2000, the deduction would be Rs. 800, and the refund would be Rs. 1200.
Non-Refundable Situations
- Change of mind after the order has been shipped
- No unboxing video provided for damaged product claims
- Incorrect address provided by the customer
If you have any questions or need help with a refund, please contact our support team. We are here to make sure you have the best possible experience.
Thank you for your understanding and support!